Skip to main content
Turly Knowledge Base & Support

How can we help you today?

Guides, troubleshooting, and answers for live audio streaming, group joining, prayer times, and tour management.

Quick Start

Join Live Audio in 3 Simple Steps

01.

Enter Code or Scan QR

Enter the 6-digit tour PIN from your guide or scan the group QR code with your phone camera.

02.

Put On Your Earbuds

Plug in your wired earbuds or connect your Bluetooth headphones for crystal-clear, zero-latency audio.

03.

Listen Live

Audio plays automatically as your guide speaks. You can lock your screen and put your phone in your pocket.

Guides

Help Topics & Solutions

6 Topics Listed
Live Audio System

How to Listen to Live Audio Stream?

Step-by-step instructions to listen to your tour guide with zero latency and ultra-clear fidelity.

  • 1Enter the 6-digit join code or scan the QR code shared by your guide.
  • 2Connect your wired or Bluetooth headphones to your mobile device.
  • 3Tap 'Connect to Broadcast' to begin instant live streaming.
  • 4Audio continues uninterrupted in the background even when your screen is locked.
Prayer & Qibla

Prayer Times & Qibla Compass

Accurate local prayer calculation and Qibla direction calibration wherever you travel.

  • 1Grant location permissions: 'While using app' or 'Always'.
  • 2Calibrate your digital compass by waving your phone in a figure-8 motion.
  • 3Select from global calculation methods (Diyanet, MWL, Umm al-Qura, ISNA).
  • 4Customize Adhan notifications and reminder alarms to your preference.
Group & Joining

Joining and Leaving a Tour Group

Accessing group broadcasts, receiving instant announcements, and live guide tracking.

  • 1Scan the group QR code provided by your agency or tour guide.
  • 2If the camera doesn't open, enter the 6-digit PIN code manually.
  • 3When the tour ends, securely leave the group via 'Leave Tour'.
  • 4Follow your guide's real-time movements on the interactive live map.
Connection & Network

Weak Connection & Internet Tips

Tips for maintaining pristine audio quality in crowded pilgrimage sites with congested cellular data.

  • 1Turly uses ultra-low bandwidth Opus codecs engineered to work on 3G/EDGE networks.
  • 2If audio drops momentarily, tap the 'Reconnect' button at the top of the screen.
  • 3Switch from congested public Wi-Fi to cellular data for lower packet loss.
  • 4The app consumes minimal data (approx. 15-20 MB per hour of continuous streaming).
Live Audio System

Starting a Broadcast for Tour Guides

Microphone management, PTT mode, and participant monitoring for tour leaders.

  • 1Log into the guide portal and tap 'Start New Tour Session'.
  • 2Display the generated QR code or 6-digit PIN to your group members.
  • 3Select Push-to-Talk (PTT) or continuous open microphone mode.
  • 4Monitor real-time participant counts and network quality from your dashboard.
Account & Device

Battery Saving & Background Permissions

Optimizing battery life during long Tawaf walks and full-day historical excursions.

  • 1Ensure 'Background App Refresh' is enabled for Turly.
  • 2Add Turly to battery optimization exceptions if your phone aggressively closes background apps.
  • 3Lock your screen while listening to conserve significant battery.
  • 4Use OLED-optimized Dark Mode for enhanced power savings.
FAQ

Frequently Asked Questions

Quick answers to common questions and practical solutions.

Yes! Turly is engineered for seamless background audio. You can lock your device or switch between other apps while listening to your guide uninterrupted.